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User Name (*)
Hardware Configurations
User Company Name (if applicable)
CPU Type / Speed
Email Contact (*)
RAM Installed
(*) Mandatory Fields
(must be filled before sending the Technical Support Form)
On board display
yes
no
Add-On Display Card (if applicable)
Display Device (CRT / LCD / TV)
Model Number (if available)
Other Add-On Cards (if applicable)
BIOS Version (from POST screen)
Hard Disk Drive (Type / Interface / Speed / Capacity)
Serial Number (if available)
DVD/CD-ROM Drive (Type / Interface / Speed)
Chipset Type (if available)
Power Supply Unit (Type and Wattage)
CPU Socket Type (if available)
Other Relavent Hardware
Form Factor (if available)
Software Configurations
Operating System (Windows Version)
Operating System (Non-Windows OS Version)
Motherboard Driver CD Version (if available)
Affected Program / Application / Game (if applicable)
Symptom Descriptions