| I) Validity of Warranty
PC Partner Ltd warrants that all products are free from any defects in materials or workmanship, according to its specifications at the time of shipment. PC Partner Ltd will inspect and make determination whether the product is eligible for repair or replacement. PC Partner reserves the rights to provide a functionally equivalent model if necessary. The decision by PC Partner regarding eligibility of the product for warranty service will be deemed final.
PC Partner Ltd will provide repair service or replacement to defective products within standard warranty period of:
- Motherboard & VGA: 2 Years, from date of invoice
- Consumer Electronic Products (including MP3 Player): 1 Year, from date of invoice
II) RMA Procedures
Please follow our RMA procedures. Goods will not be accepted for warranty service by if RMA procedures are not followed or no authorised RMA no. is issued by us.
| 1. |
Customers should notify PC Partner in advance for request of warranty service before sending RMA goods. Completed RMA Requisition Form should be submitted to us by email in electronic file format giving details of product models, serial numbers, symptoms and purchase dates of the defective goods. Please send RMA request to Mr Victor Peng (email: vpeng@exceltl.com) |
| 2. |
With completed RMA requisition Form, an RMA number will be issued by PC Partner with advise on warranty status and acceptance details. |
| 3. |
Customers should return the warranty-valid RMA goods to us within 3 weeks after RMA number is allocated. If goods are not returned within 3 weeks after RMA number is issued, the allocated RMA number will be automatically cancelled. Customers have to re-submit the RMA request again for a new RMA number. |
| 4. |
RMA goods should be returned in Bulk export-packing instead of full-kit packed. Customers should return only the products itself that are defective without attaching other accessory items. Accessories shipped which are irrelevant for repair service will be discarded. |
| 5. |
Customers should make sure goods are packed safely in protective packing materials to avoid damages during shipment. For goods being received in poor packing conditions or found physically damaged due to improper transportation will be rejected for service. |
| 6. |
Customers should check and fully test all RMA goods before returning to us to ensure they are all genuinely defective. If majority of RMA goods received are found to have no defects, we reserve the rights to charge customers handling costs on inspection and administration. To facilitate expedition of evaluation process, customers are advised to provide symptoms reported of each piece of RMA goods. |
| 7. |
RMA goods shipping means and shipping documents such as invoice and packing list should be sent to our shipping department in advance. Customers should notify us shipment details once RMA goods are dispatched. Assigned RMA no. should be indicated on all documents. |
| 8. |
Upon receipt of the RMA goods, we will conduct a preliminary evaluation to decide if goods received are eligible for warranty service. We will then generate an RMA Receiving Report to customers showing warranty status of goods actually received as an acknowledgement. |
| 9. |
Customers will be notified once RMA goods are ready to return. Repaired goods will be returned in Bulk packing and by our chosen shipping means or carriers. If special shipping documents or instructions required for customs purpose in importing repaired goods, customers should inform us in advance in writing. |
| 10. |
In case full-kit retail packing is required for the repaired goods, customers should submit formal request to Sales Department in advance by writings so that quotation for full-kit packing surcharge imposed per item would be quoted. Customers need to confirm back before RMA goods are processed. |
Shipping/ Freight Charges
- For In-Warranty goods:-
Customers should return the RMA goods to us with shipping charges prepaid (door-to-door). And we will pay the freight charges when returning the repaired goods. Other charges such as customs duty or local handling costs at the country of destination will be borne by the customers.
- For Out-of-Warranty/ Warranty-Voided/ Non-PC Partner goods:-
We are not responsible for any charges. Customers have to bear all the shipping costs.
Shipment address for RMA Goods
PC Partner Ltd. Portion A, 3/F, Kerry Warehouse (Shatin), 36-42 Shan Mei Street , Fo Tan, Shatin, N.T., Hong Kong .
Tel: +852-26875511, Fax: +852-26875522
III) Warranty Limitations
This warranty does not apply to products that fail due to accident, abuse, improper handling, unauthorized alterations or repairs, usage not in accordance with product specifications or instructions, or problems associated with improper electrical power. PC Partner products must be used in proper devices that conform to the recommended industry standards.
PC Partner will not be liable for damages resulting from a third party device mishandling that causes our products to fail. PC Partner has no liability for incidental or consequential damages as a result of data loss or damage of data stored in the equipment.
Warranty is also voided if no warranty label is found or the label is damaged, altered. Goods are also not accepted for warranty service if they are found not directly purchased from PC Partner.
IV) Out-of-Warranty goods
Should repair services is required for out-of-warranty (warranty period expired) goods, service charges include parts & labor costs will be imposed which will be quoted specifically. And we will not bear any transportation cost for warranty expired goods.
Remarks: PC Partner's warranty period & service level may vary by country. Please consult with our sales representatives for your rights and our obligations for specific warranty information, if it is applied.
Warranty Policy last updated: Oct2005. E.&O.E.
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